Refund Policy

Cancellation Policy

Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, you can contact our customer support team via email at hirelshoes@gmail.com or through WhatsApp at +91 8979878712 / +91 9760324773. Please ensure to mention your order number in your email or text.

Refund Process for Cancelled Orders:

  • If the cancellation is made before shipment, we will process the refund within 24-48 business hours after receiving your cancellation request.
  • If the cancellation is made after the shipment has been dispatched or the product is being returned in 3-5 Days, the refund will be processed once we receive and verify the product at our warehouse.
  • For payments made via credit/debit cards or net banking, the refund will be processed to the original payment method within 24-48 business hours of receiving the product back. It may take an additional 5-7 business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount based on the billing details you provide. This will be done within 24-48 business hours of receiving the product and your bank details. It may take an additional 5-7 business days for the amount to reflect in your account.
  • After refund initiation Refund amount will be credited to its bank account t in 5-7 working days 
  • We also offer refunds in the form of Hirel coupons, which can be used for future purchases.

Use of Discount Vouchers or Loyalty Points:

  • Discount vouchers are for one-time use only and will be considered used even if you cancel the order.
  • Loyalty points redeemed during the purchase will be credited back to your account in the event of cancellation.

Returns, Replacements, and Refunds

Return Policy: Hirel offers an 'Easy Return Policy' where you can raise a return/exchange request within 7 days of delivery. We accept partial returns, allowing you to return one or all products in your order.

Steps to Return an Item:

  1. Contact our Customer Support team via email at hirelshoes@gmail.com within 7 business days of receiving the order.
  2. Provide your order ID details and specify your request to return/replace/refund. Attach an image of the product and the invoice for reference.
  3. We will arrange for the product pickup within 2-4 business days if it is available at you pin ode.The refund or replacement process will be initiated once we receive the products in their original packaging with seals, labels, and barcodes intact.
  4. For non-serviceable pin codes by our courier partners, you may need to self-ship the product(s).

Non-Returnable Items: Returns will not be accepted if:

  • The product is damaged due to misuse/overuse.
  • The product is returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if the original packaging is damaged.
  • The serial number is tampered with.
  • The product is defective and not covered under the seller/manufacturer’s warranty.
  • The product is used or altered.
  • The return request is initiated after 7 business days of delivery.
  • The product was provided as a free gift.

Damaged, Defective, or Incorrect Items: In the rare event that you receive a damaged, defective, or incorrect item, you can request a replacement or refund by following these steps within 7 days of delivery:

  1. Contact our Customer Support team via email at hirelshoes@gmail.com.
  2. Provide your order ID details and specify your request to return/replace/refund the defective/wrong items. Attach an image of the product and the invoice for reference.
  3. We will arrange for the product pickup within 2-4 business days. The refund or replacement process will be initiated once we receive the products in their original packaging with seals, labels, and barcodes intact.
  4. If a replacement is not available, we will refund the full amount.

Rejected Returns: To get rejected returns back, a fee of ₹150/- is applicable.

Exchanged Items: No return/refund requests will be entertained for exchanged items once the exchange process is completed.

Free Gifts: The free gift included with your purchase must be returned along with the originally delivered product.

Partial Returns: You can initiate a return/replacement/refund for any individual item in your order. However, any product being returned must be returned in full, including all components and any complimentary gifts or products received with it.